FAQ

WeFix would like to make your shopping as easy as possible. Should you have any doubts during the course of shopping with us, please check the most frequently asked questions. If your question is not available here please don't hesitate to email us for more details.
HOW TO PLACE AN ORDER

Simply click on your desired item and select the quantity you would like to purchase, add it to your shopping cart and once you are ready, you can proceed to your shopping cart for Checkout. Please note that each product may have variations such as wattage, size, shape, colour and ability to dim. The price may change according to the specifications you select. Some products may have buy-in-a-set option to give you better price per unit. Take advantage of this option to save more on the product price. This shall be indicated as you make your selection. At the Shipping Method page you will have to enter your details for shipping and payment purposes. There is a shipping calculator provided on your Shopping Cart page so you can calculate how much the shipping cost will be at Checkout. If the shipping cost reflected at Checkout page is different from the calculator, click on your Shipping Method page to check your shipping address again. Click ‘Continue to payment method’ button to see more payment methods. You don't have to check-out with Paypal. Please ensure that all information is correct before confirming your purchase by clicking on the 'Complete order' button. Errors in selection may not be rectified if the product has already been submitted for fulfillment. Please note that it may take up to 7 days to send out your selection and up to 30 days before your order reaches you depending on your location and method of shipping. After you click ‘Continue to payment method’ button, you can choose your payment methods. Paypal is NOT the only payment method accepted. We accept Credit cards and Paypal for USD Payment. For Singapore Dollar payment, we accept bank transfer, Cash/Cheque payment. Please note that all purchases are payable before goods are processed for shipment.

DO I NEED TO BECOME A MEMBER BEFORE I CAN PURCHASE?

No, you do not need to be a member, however, by registering with us, the checkout process will be much faster as you do not need to re-enter your details again. Your privacy is of utmost importance to us and will not be shared with third party companies. Please read our Privacy Policy for data collection at Checkout Page.

WHAT IF THE PRODUCT I NEED IS OUT OF STOCK?

If the status of the item is ‘Out-of-Stock’ or ‘Left 1 only’, you can still purchase as per normal. We will inform you if we will not be able to ship the item within your selected delivery time frame.

WHAT ARE PRE-ORDER ITEMS?

Pre-Order items are unique made-to-order items or items that we do not keep in stock due to several variations. For items that need to be pre-ordered, the status of the order will be labeled "Pre-Order”.

HOW CAN I PURCHASE A PRE-ORDER PRODUCT?

Ordering Pre-Order stock is no different from how you would normally place an order. Once placed WeFix will email you with the expected delivery schedule. Pre-order items will be made to order and sent out as soon as possible. Please be aware it may take up to 14 days for pre-order items to be shipped.

WHAT PAYMENT OPTIONS ARE AVAILABLE?

We accept Paypal, Bank Transfer, Cash, and Cheque.

IS IT POSSIBLE TO AMEND AN ORDER AFTER PAYMENT?

Please email sales@ezzolights.com with your queries as soon as possible as once the order has been processed for fulfillment we are unable to amend or cancel orders. Should an order be cancelled a refund will not be applied, instead we MAY provide you with a credit note on a case-by-case basis.

WHAT IF I CANNOT MAKE PAYMENT WITHIN THE PAYMENT TIME FRAME?

Please note that your orders will be cancelled automatically if bank transfer payments are not made within 24 hours. For payment via PayPal, please follow the link you are redirected to after confirming the order. All orders shall only be submitted for fulfillment after the respective financial institutions have approved the payment.

WHY CAN'T I LOCATE THE PAYPAL PAGE TO PAY AGAIN?

Should you be unable to locate the Paypal page to make a payment please contact sales@ezzolights.com for further assistance.

WHY DOES MY RECEIPT AND MY ORDER COME FROM EZZOGENICS INSTEAD OF WEFIX.SG?

All orders and documents will have EZZOGENICS label because EZZOGENICS Pte. Ltd. owns the brand WEFIX.SG as it is stated in our About Us page.